If amount gets debited but transaction failed or cancelled ?

If amount gets debited but transaction failed or cancelled ?

If the amount is debited but you don't receive a confirmation email or SMS, we request you to wait for a week. The donation amount will be credited back to your account, or we will get the donation. If we get the donation, we will update the status of the donation, within 10 days. We do bank reconciliation with CCAvenue every week. Reconciliation involves changing the status of transactions to successful in case the money has been deducted.

You may contact us at support@belurmath.org after 10 days for the status of the failed transaction, if you do not get any status update.


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